Yup, Comcast

So, my cable stopped working last Thursday. This isn't a big deal for me, as I'm not much of a tv watcher, and I was sort of convinced that maybe I just don't know how to use the remote or something, but nope - it was really goofed up. I called Comcast several times and after trailing through a series of option menus that say things like "Press 1 if you are an existing customer" and "Press 3 if you are having trouble with your cable television," received an error message that said "We cannot complete your call at this time. Please call back."

Eh?

So, I did. I called back - several times. And last night, I had success, and had a charming conversation with a young woman in TX. Apparently, lots of cable users in my area are having trouble - something about thunderstorms, tornadoes, global warming, I don't know.

So she reset my signal, whatever that means, and voila! Le cable.

This was going to be a post about how annoying the whole debacle was, but instead, I'm going to make it about how awesome my customer service rep was. She was friendly, initiated small talk when we waited for my box to reboot, and gave me $17 off my next bill for my trouble. I like it.

Maybe it's a trend, and all client service is improving. Let's hope.